Lighting designed to endure, guaranteed to last
YOUR ECLAIX AFTER-SALES SERVICE
Availability
Responsiveness
Expertise
Warranties
Durability
Our warranties
Outdoor lighting built to last
At Eclaix, we understand that the reliability and longevity of aquatic lighting installations are essential. That’s why we offer warranties that reflect the quality of our LED outdoor projectors and meet the specific requirements of professionals.
Electronics
2-year warranty
2-year warranty
Option to extend the warranty to 5 years at no additional cost
Extension form must be submitted within 3 months of the invoice date to receive your warranty extension identification code.
316L stainless steel components
10-year warranty
10-year warranty
Repair or replacement in the event of proven damage verified by our technical team.
Support process
More than a service — a commitment to quality
The Eclaix after-sales service guarantees you comprehensive, personalized support.
Responsiveness is at the heart of our commitment.
Even the most advanced outdoor lighting systems can sometimes encounter issues. That’s why we offer our full technical expertise. Whatever the nature of the problem, we are here to answer your questions and support you. We ensure the reliable operation of your 316L stainless steel outdoor luminaires through personalized monitoring at every step.
Technical support from our design office
Our lighting design office supports you with all your aquatic lighting projects.
Whether you need advice on lighting design, installation recommendations, or the implementation of our LED outdoor projectors, our expertise is here to guide you.
Need to replace damaged or outdated outdoor lighting components or pool spots?
The Eclaix after-sales service and design office offer relamping: replacing existing light sources with optimized solutions perfectly adapted to aquatic environments.
- Energy efficiency improvements: Replacing conventional bulbs with more economical LED solutions.
- Durability: Upgrading to more robust products like 316L stainless steel outdoor lighting.
- Aesthetic and technical upgrades: Renewing pool projectors and outdoor lighting to better meet new requirements, such as more uniform aquatic lighting or a different color temperature.
At Eclaix, these services are entirely bespoke: we develop tailored solutions to modernize your installations, improve energy and aesthetic performance, and strengthen their durability. Every relamping project is carefully designed to precisely meet your expectations and ensure optimized, long-lasting outdoor pool lighting.
